Climate

Our ambition is to support the transition to a net zero economy and manage climate change risks.

• Commit to Egypt’s vision 2030 and climate strategy by supporting customers in their decarbonisation journey

• Launch new sustainable products

• Try to reach net zero in our operations, and to reduce financed emissions

Customers and communities

Our ambition is to provide inclusive and innovative financial services to drive sustainable economic growth.

• Improve customer experience and value for money for customers, whilst improving access to financial products

• Launch digital initiatives to drive mobile banking penetration among new and existing customers

• Support the financial inclusion activities and initiatives for a better life across Egypt

Employees

Our ambition is to create a thriving workplace that attracts and retains the most talented and committed people.

• Continue to improve equality and inclusion metrics, and maintain best in class employee satisfaction

• Enhance employee learning through high quality content and dedicated training

Governance

Our ambition is to operate a responsible business with the highest ethical standards to preserve integrity and trust.

• Drive best-in-class governance in the region, and continue to enhance ethical banking pgractices

• Maintain industry leading data privacy and information security

• Complying with the Central bank of Egypt regulations

• Policies and procedures are in place and always up to date