FAQs

Answers to the most
frequently asked questions

Internet and Mobile Banking services

By visiting the nearest branch and fill out the digital service Form or visiting the Bank Web Site and subscribe online

Once you receive the notifications e-mails on your e-mail that contain your username and password, you can use the service and to activate the token, you can call 16862 to complete the activation procedures

You can inquire about your accounts balances

Account Activity

Fund transfers inside and outside ADCB

Account Details

IBAN Inquiry

Loan Details

Submit Term Deposit

Term Deposit Details

Re-issue Check Book

Mailbox

Exchange Rates Inquiry

ATM / Branches Locator

Check Status Inquiry

Contract Term Deposit Details

And more..

Currently there is no any fees for subscription on the internet banking services

By visiting the nearest branch and submitting a written request to cancel the service

By calling call center on 16862 or visiting the nearest branch

       The new service is Available in both English and Arabic.

In case of forgetting your username, for your safety ,please contact ADCB-Egypt call center on 16862  and one of our customer service representatives  will ask a set of verification questions to confirm your identity before providing you with your username.

              If your phone is lost or stolen, for your safety, you should contact ADCB-Egypt Call Center as soon as possible by calling 16862 to deactivate your token.

The service is available 24/7.

In case of forgetting your Password, please contact ADCB-Egypt call center on 16862  and one of our customer service representatives  will ask a set of verification questions to confirm your identity before sending to you a new Password.

ADCB-Egypt Mobile

ADCB-Egypt Token

To enjoy the Online Banking services, you have to open an ADCB account.

You should immediately contact ADCB Call Center on 16862 if you suspect any fraud or theft acts or visit the nearest branch.

E Payroll

Currently there is no fees for subscribing in service

  • Visit the nearest Branch and signed the E-payroll agreement
  • The bank will processed your request within Two working days
  • For the first login the user receive credential through e-mail

The user contact call center 16862 to activate his account within one hour once he received password and expire

  • Ease of implementation and reduce paper transactions.
  • Lack of use of cash.
  • Increase the security and confidentiality of the accounts.

The possibility of payment of salaries in addition to any additional amounts such as overtime allowance, incentives and bonuses.

  • Open a bank account of its own.
  • Facilitating access to banking products.
  • The use of ATMs in all banking transactions 24/7 withdrawal and deposit

chatbot

In simple terms, a chatbot is an artificial intelligence (AI) based computer program that can interact with humans via websites and give prompt relevant answers.

Chatbots are one of the most advanced technologies that revolutionize how machines can communicate and interact with humans.

Customers and non-customers

  • information about the bank’s products , branches’ locations , ATMs network , applying for bank products , extracting IBAN Number and more.
  • We deliver multilingual support at and customer service automation in both English and Arabic.

IVR

  • Visit the nearest Branch and sign the IVR agreement
  • The customer has to contact call center 16862 to create his/her T Pin  

Account Details

  1. Balance Inq
  2. Statement details
  3. Last Five TRNX details
  4. Historical Statement

           Credit card

  1. Authorize balance ا
  2. Information from last Last five TRNXs
  3. Credit card payment

          Fund Transfer

Fund Transfer between your own accounts

          Loan INQ

By visiting the nearest branch and submitting a written request to cancel the service

Currently there is no fees for subscribing to the IVR service

ATM

Assigned by card  issuer bank

ADCB  ATMs  accept the approved limit by bank card issuer

Please make sure that the ATM and the Card have the same trade Mark like

( Master Card – 123- VISA )

Refer to the bank card issuer urgently to solve card problem …. The ATM is working probably

(Hotline number with the bank is mentioned on the back of the card)

  • Making sure that there is no any person next to you during the transaction.
  • The password is one of the highest confidential, so keep to enter Pin individually
  • Please take your card once transaction done. 
  • Please take your money once transaction done
  • We must sterilize our hands before using the ATM and after it.
  • Password wrong entering.
  • Leaving the Card in the ATM.
  • System failure may lead to capturing the card.
  • Please contact your bank  

The services provided by ADCB ATMs additionally withdrawal :

  1. Balance inquiry
  2. Mini statement for last 5 transactions.
  3. Pin change.

Deposit function and soonest will be on all branches

Currently, according to the Central Bank’s instructions, there are no fees for using ATMs until June 2021.

  • For ADCB customer no required fees when using ATMs
  • Fees is not fixed among all banks so please refer to your bank

Make sure that no deduction on your account / Cards please refer to your bank 

n case I lost my card, it’s necessary to call the issuer bank quickly to stop the card and issue a replacement, noting that any delay may lead to the use of the card by an unknown person.

  • Keep the password away from the card.
  • Choosing a difficult password.
  • My mobile number must be registered with the issuer bank and notify them of the necessity to send a message when any attempt to use it. 

Make sure that there is no any strange device around the ATM and card reader.

In this case, it is necessary to contact the issuer bank of immediately to stop it if it lost and inquiring about the withdrawn amounts. In the event of any amounts of questionable validity, an objection to these amounts must be registered to verify its source and guarantee your right.

Current Accounts

In Egyptian currency and USD and Euro.

No interest is granted on this account.

Adcb New Daily Current Account

In Egyptian Currency only.
Your account will calculate interest on a daily basis on end of day balance and credited monthly.

El Nahrda Account

In Egyptian currency only.
Your account will accrue interest on a daily basis on end of day balance if the account balance is starting from EGP10,000.

El Nahrda Business Account

In Egyptian Currency only.

Your account will accrue interest that will be credited on a daily basis on end of day.

Speed Up Saving

In Egyptian Currency only.
Your account will earn interest on any average credit balance in the account.

Adcb New Saving Account

In Egyptian Currency only.
Your account will earn interest monthly on the minimum balance during the month.

Tawfeer Plus Saving Account

In Egyptian currency and USD and Euro.

Your account will earn interest if the account balance is starting from EGP 5,000 and USD/EUR 1000.

Doctors Loan

Maximum loan amount is EGP 750,000

Your account will earn interest if the account balance is starting from EGP 5,000 and USD/EUR 1000.

Salary Loan

Maximum loan amount is EGP 2,000,000.

Maximum loan period is 120 months (10 years) depending on the program.

Car Loan

Maximum loan amount is EGP 2,000,000.

Maximum loan period is 120 months (10 years) depending on the program.

3D secure code

ADCB-Egypt Double Secure is an online authentication tool to give you an added security feature and peace of mind every time you purchase online at any participating Verified by Visa merchant’s website using your ADCB-Egypt Card. This feature ensures that only you can complete an online transaction using your ADCB-Egypt Card by requiring you to enter a one-time Authentication Code sent to your registered mobile number, every time you make an online transaction on participating websites. Participating websites can be identified by the Verified by Visa logos that will be displayed on the payment page. This helps in minimizing risk of fraudulent online transactions on your Card. 

This additional security feature is offered at no cost to you.

ADCB-Egypt Double Secure provides you with a one-time Authentication Code to protect your online transactions.


o   Select the goods or services you want
from a Verified by Visa certified online store and proceed to the payment page.


o Enter your ADCB-Egypt Debit/ Credit Card number, expiry date, and CVV/CVC in the payment
page.


o   ADCB-Egypt will then initiate an ADCB-Egypt Double Secure pop-up window on your computer screen.


o Enter your Double Secure
Authentication Code sent as an SMS to the registered mobile number with ADCB-Egypt
to confirm your identity to the merchant.  


Your payment is authorized and your order is placed. It’s that simple! 

ADCB-Egypt offers comprehensive fraud protection,but ADCB-Egypt Double Secure goes a step further, adding an extra layer of security. The service helps prevent unauthorized online use before it happens by confirming your identity with an additional Authentication Code. When you correctly enter your Authentication Code during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect Code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your Authentication Code at a participating merchant.

Every time you use your ADCB-Egypt Card for online transactions at a participating Verified by Visa merchant, you will automatically be prompted to enter your ADCB-Egypt Double Secure Authentication Code. Just follow the below simple steps:

o   Enter your card number, expiry date
and CVV/CVC (the 3-digit number on the reverse of your Card) in the payment
page.

o   An ADCB-Egypt Double Secure Pop –up window will appear on your computer screen
and you will be required to enter the 6 digits Authentication Code sent as an
SMS on your registered mobile number with ADCB-Egypt. 


You are now ready to complete your online purchase with your card while enjoying added protection. 

ADCB-Egypt Double Secure works with just about any computer that’s connected to the Internet. There is no special software to install. Once you activate your card, you’ll continue to shop as usual, and your ADCB-Egypt card number will be automatically recognized at checkout. Just enter your ADCB-Egypt Double Secure Authentication Code and complete the regular checkout process. Please be advised software which prevents pop-up windows may interfere with your use of ADCB-Egypt Double Secure. 

When buying from merchants who are not yet participating in Verified by Visa, you will not be prompted for your ADCB-Egypt Double Secure Authentication Code. You can continue your purchase, however transacting without the additional security offered by ADCB-Egypt Double Secure is based on your judgement of whether that is a trusted site or not. However, in case of Fraud Liability will be shifted & amount will be covered from the merchant.

Your existing Double Secure password is no longer valid. You will receive a new Double Secure Authentication Code which will replace your current password. A new Double Secure Authentication Code will be sent to you every time you purchase online at any participating Verified by Visa merchant’s website. This Authentication Code will be sent to you by SMS on your registered mobile number 

A new Double Secure Authentication Code will be sent to you on your registered mobile number every time you purchase online from any participating Verified by Visa merchant’s’ website. This further enhances security for online transactions, as only you will have access to the Authentication Code required to complete the transaction. 

No, you will only receive a Double Secure authentication code only for online purchase(s) / payments at any participating Verified by Visa / MasterCard Secure Code merchants. 

You will be able to see the logos of Verified by Visa as follows when you are performing the online transaction on a participating merchant website. 

No, the Double Secure Authentication Code will only be sent to the mobile number as registered with ADCB-Egypt. Please ensure you have access to your mobile when you make an online purchase and that your mobile number address registered with ADCB-Egypt is updated at all times. 

Yes, your supplementary cardholder will receive a Double Secure Authentication Code on his/her mobile phone only if his/her mobile number is registered with ADCB-Egypt. 

Yes, you will receive a Double Secure Authentication Code via SMS at our cost for all local charges but not the
roaming charges. 

If you do not receive your Double Secure Authentication Code, you may click on “Resend Authentication Code” button on the authentication screen to request for another Double Secure Authentication Code. The Authentication Code will be sent to you immediately on your registered mobile number. 

Please contact the ADCB-Egypt 24/7 helpline on 16862 immediately to report this transaction and block your card.