VISA infinite credit card

Enjoy excellent spending power with a high credit limit, the convenience of Visa Infinite Concierge, personalized privileges and service

Lifestyle Benefits

you can now enjoy special experiences, promotions and discounts in retail, food, entertainment and other categories

Please review all of the offers via the Visa Merchant Offer Resource Centre (VMORC) or Visit https://pk.visamiddleeast.com/en_pk/visa-offers-and-perks/

Agoda.com

Save up to 12% discount over 985,000+ Hotels vacation rental world wide

Concierge services

The 24-hour concierge provides personal services to Visa Infinite Credit Cardholders, taking care of all the booking related arrangements.

Servicing in English, Arabic, and French, concierge agents can help with:

• Restaurant advice
• Booking tables including the ones which are not easily available
• Travel arrangements – booking flights, hotels, car rental, hotel transfers, tourist advice
• Shopping recommendations, sourcing a product
• Arranging a special gift, sending flowers

Concierge hotlines International Numbers:

• +973 1667 5426
• +971 4361 1234
• +44 207 8502829

Local Number:

• Egypt: 8006092753

Alternatively, you can send an email to concierge@visainfinite-mea.com

Concierge Digital Service

you now have access to a digital concierge channel in addition to telephone and email service.  The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat!

Visit www.visaconciergecemea.com to access the online platform and discover Visa Infinite’s premium world:

• Browse and book flights, hotels, car rental on-the-go. – Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get. – Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events. – Browse through the collection of benefits covering vast range of products and services.

The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com

If cardholders have been previously registered with concierge, they should call concierge to have an activation email sent

Travel Benefits

• Unlimited complimentary airport lounge access
• Enjoy unlimited complimentary access to premium airport lounges across the many cities you love to travel to.
• Unlimited access at over 1000+ airport lounges worldwide for self plus 1 guest per visit*
• Access available to both primary and supplementary cardholders
• Visit Lounge Key Website to view program details and card visit history – Customers will only need to create login details if they wish to download the app

For more information, visit www.loungekey.com/visamena

• For the latest updated list of lounges, please visit loungekey.com/visainfinite

*Additional visits or accompanying guests, over and above the entitlement, will be charged at a flat rate of USD 27 per visit.

Dragon Pass airport dining offers

Access to over 200 airport restaurant offers globally. Please download the app (Dine & Fly) and complete a simple registration in order to begin redeeming.

After the registration is completed, simply visit a participating restaurant and reference ‘DragonPass’ to the restaurant staff. Then click ‘redeem’ in the app to obtain the discount.

Agoda.com

Book hotels through Agoda and enjoy up to 12 % off on the promotion eligible properties across the network.

Bookings are eligible only when booked through the dedicated URL: www.agoda.com/visamena

Other Visa Benefits

To learn more on other Visa Infinite benefits, visit www.visainfinitecard.com

Fraudulent card misuse protection

ADCB Visa Infinite Credit Cards are protected against unauthorized transactions or fraudulent use of their card by unrelated third parties.

This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Infinite cardholders.

Unauthorized charges as a result of loss or theft of their Visa Infinite card*

Unauthorized charges incurred when the Visa Infinite card remained in the cardholder’s possession through*:

• in-store,
• telephone,
• ATM withdrawals,
• on-line purchase(s),

*by using cardholders’ eligible card information

For any claims, you can email visa@broadspire.eu with the following information: cardholder’s name, first 9 digits of the covered card number, cardholder’s address and the policy or section under which the claim applies.

Multi-Trip Travel Insurance

Complimentary Multi-Trip Travel Insurance cover protects you and your family for international and local trips for up to 90 days and includes:

• Personal Accident Benefits up to US$ 500,000 (International)
• Personal Accident Benefits up to US$ 100,000 (Domestic)
• Emergency Medical Expenses up to US$ 1,000,000
• Evacuation and Repatriation Expenses up to US$ 500,000
• Hospital Daily Cash $100 per day up to US$ 3,000
• Trip Cancellation/Curtailment up to US$ 7,500
• Delayed departure up to US$ 1,000
• Baggage delay up to US$ 500
• Loss of personal belongings up to US$ 2,500
• Covers cardholder, spouse and up to 5 children; age limit of 75 for all
• COVID coverage 

To download the insurance certificate, visit the online portal T&Cs apply.

For any claims, you should email visa@broadspire.eu with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Offers included are correct to the best of Visa’s knowledge but are subject to change. Terms and conditions apply.

Visit our website and immerse yourself in the full range of exclusive offers and experiences. Visit www.visamiddleeast.com